Job Description

Who We AreAt Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive -and that’s why we invest in your growth, wellbeing, and ability to make an impact.Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.POSITION SUMMARYDesigned specifically for active military service members, Newrez’s DoD SkillBridge Fellowship enables transitioning service members to gain civilian work experience with a leading mortgage lender while learning how to transfer their skills to a corporate setting. You dedicated yourself to protecting our Country, begin your next mission with Newrez helping people achieve the American Dream of Homeownership.A Loss Mitigation SkillBridge Fellow can expect to learn the tools needed to become a successful Loss Mitigation Specialist who are responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Loss Mitigation Specialist will review, counter, and approve proposed solutions within their delegated authority.After successful completion of our DoD SkillBridge Fellowship, candidate can expect to be a Loss Mitigation Specialist with an organization that is nationally recognized as a top Military Friendly Company and Brand.DUTIES AND RESPONSIBILITIESHandles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.Makes calls to borrowers, borrowers’ authorized representatives, and brokers.Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.Addresses any borrower questions or concerns. Handles escalated files appropriately by providing an articulate and complete response.Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.Stay informed of developing trends in the mortgage industry.Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required. These duties will involve Homeowner interface and decisioning in real world account management scenarios.Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices.Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.Will be required to attend company sponsored training classes and attain certain certifications.Performs related duties as assigned by management.QUALIFICATIONS AND EDUCATION REQUIREMENTSMust be current active duty military service member.Received Unit Commander written authorization and approval to participate in DoD SkillBridge Program prior to start of program October 5, 2026.Approved to complete 90-day SkillBridge Fellowship in Coppell, TX.Skills, Abilities, and KnowledgeConnect quickly with people in an outgoing, friendly manner.Work independently with minimal supervision.Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines.Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.Excellent written and verbal communication skills.Proficiency in quantitative analysis.Ability to adapt.Willingness to learn.An entrepreneurial business mindset.Strong business communication skills with an ability to work well in a collaborative environment.Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.Additional Information:While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. #J-18808-Ljbffr NewRez LLC

Job Tags

Similar Jobs